Account Access & Security
Login, verification, recovery, and account security issues.
- •Login problems
- •Forgotten passwords
- •Email or phone verification
- •Unauthorized account access
Support Center
Contact Support Center
Help when you need it. Answers you can trust.
Get help with your account, payments, technical issues, safety concerns, and other HireLocal questions.
Select the category that best matches your issue, review recommended resources, or submit a support request for personalized assistance.
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Choose the category that best matches your issue. Each option connects you to the right support workflow or reporting tool.
Profile & Verification
Identity, business verification, badges, and profile updates.
- •Identity verification
- •Business verification
- •Rejected documents
- •Verification badges
Jobs & Applications
Posting jobs, applying, proposals, interviews, and hiring.
- •Posting or editing jobs
- •Applying for work
- •Submitting proposals
- •Applicant management
Services & Bookings
Service listings, bookings, availability, and cancellations.
- •Creating or editing services
- •Booking a service
- •Provider availability
- •Booking cancellations
Contracts & Work
Contract terms, funding, completion, and work records.
- •Creating contracts
- •Funding and submissions
- •Completion requests
- •Contract cancellation
Payments, Fees & Payouts
Failed payments, fees, payouts, receipts, and chargebacks.
- •Failed or duplicate charges
- •Marketplace and processing fees
- •Missing or delayed payouts
- •Payment methods and receipts
Subscriptions & Billing
Plans, upgrades, renewals, invoices, and promotional billing.
- •Subscription plans
- •Upgrades and downgrades
- •Trial or renewal charges
- •Billing methods and invoices
Technical Support
App crashes, uploads, notifications, messaging, and display issues.
- •Pages not loading
- •Application crashes
- •Upload failures
- •Notification or messaging problems
Trust & Safety
Fraud, harassment, fake listings, and policy violations.
- •Fraud or scams
- •Harassment or threats
- •Fake profiles, jobs, or services
- •Suspicious messages
Reports & Content Violations
Report users, listings, messages, reviews, or IP violations.
- •Report a user or listing
- •Inappropriate content or spam
- •Intellectual property violations
- •Fake reviews or profiles
Disputes & Refunds
Open disputes, evidence, refund requests, and escalations.
- •Open disputes
- •Evidence submission
- •Refund requests
- •Work-quality disagreements
Account Restrictions & Appeals
Suspensions, removed listings, moderation, and reinstatement.
- •Suspended accounts
- •Restricted features
- •Removed listings
- •Moderation or verification rejection
Business & Partnership Inquiries
Partnerships, enterprise accounts, media, and community programs.
- •Business partnerships
- •Advertising or enterprise accounts
- •Media or investor inquiries
- •Government or nonprofit relationships
Feedback & Feature Requests
Product feedback, feature ideas, accessibility, and improvements.
- •Product feedback
- •Feature suggestions
- •Accessibility feedback
- •General platform comments
My Support Requests
View AllSign in to the HireLocal app to view open tickets, updates, and message history.
Open My Support RequestsRecommended Help
Other Ways to Reach Us
General Support
Support@HireLocalUSA.comMailing Address
HireLocal USA
4601 E. Douglas Ave., Suite 367
Wichita, KS 67218
United States
Online support requests may be submitted at any time.
Need Immediate Help?
HireLocal support cannot provide emergency assistance. If you or another person is in immediate danger, contact 911 or the appropriate local emergency service. For suspected fraud, harassment, or unsafe platform activity that is not an immediate emergency, use the Trust & Safety reporting tools.
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Information submitted through the Contact Support Center will be used to investigate, respond to, document, and resolve your request. Do not submit passwords, verification codes, complete payment-card numbers, banking passwords, or unnecessary Social Security numbers.
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