Refund & Cancellation Policy

This policy applies to:

• Subscription Plans
• Marketplace Transactions
• Job Postings
• Service Bookings
• Contracts
• Platform Fees
• Premium Features

Subscriptions automatically renew unless cancelled before the next billing cycle.

Users may cancel at any time through their Account Settings.

Cancellation prevents future billing but does not automatically refund previous payments.

Subscription payments are generally non-refundable once a billing cycle has begun.

Exceptions may be considered for:

• Duplicate charges
• Technical billing errors
• Unauthorized transactions
• Billing system malfunctions

Approved refunds will be issued to the original payment method whenever possible.

If HireLocal offers a free trial:

• No charges apply during the trial period.
• Users may cancel before the trial ends to avoid billing.
• Once a paid subscription begins, standard billing policies apply.

HireLocal provides the platform for users to connect but is not a party to agreements between workers, employers, businesses, service providers, or customers.

Refunds relating to completed work or services should first be resolved directly between the parties.

Fees paid for job postings are generally non-refundable after publication unless:

• The listing cannot be published due to a platform error.
• Duplicate charges occurred.
• HireLocal removes the listing because of a system issue.

Customers may cancel bookings subject to the cancellation terms established by the individual service provider.

Service providers are encouraged to clearly state their cancellation policy before bookings are accepted.

HireLocal may display provider-specific cancellation policies during checkout.

Employers may:

• Close job postings.
• Cancel interviews.
• Withdraw offers.
• End negotiations.

Employers remain responsible for payment obligations relating to work already completed or contract terms already accepted.

Workers may withdraw from opportunities before accepting work.

Once work has been accepted under a contract, cancellations should occur only through the agreed contract terms.

Repeated cancellations may negatively affect a user's reputation or account standing.

If users cannot resolve a dispute independently, they may request HireLocal review the matter.

HireLocal may:

• Review available communications.
• Review submitted documentation.
• Review payment history.
• Review completed work.

HireLocal may assist in facilitating communication but does not guarantee a specific outcome.

Users agree to contact HireLocal before initiating a chargeback whenever possible.

Fraudulent or abusive chargebacks may result in:

• Account suspension
• Loss of platform privileges
• Collection activity where legally permitted

If a payment was processed incorrectly because of a HireLocal technical error, HireLocal may issue:

• Full refunds
• Partial refunds
• Billing credits
• Corrected transactions

HireLocal reserves the right to delay, reverse, or refuse transactions suspected of:

• Fraud
• Identity theft
• Unauthorized account access
• Payment abuse
• Money laundering
• Terms of Service violations

If an account is terminated for violating HireLocal policies:

• Outstanding obligations remain payable.
• Refund eligibility will be determined based on the specific circumstances.
• Remaining subscription time may be forfeited where permitted by law.

Questions regarding refunds or cancellations may be directed to:

HireLocal USA

Email: Support@HireLocalUSA.com