Marketplace Payment Fees & Payment Policy

All payments made through HireLocal are securely processed by our trusted payment processor, Stripe.

HireLocal does not store full credit card numbers or sensitive payment information on its own servers. Payment information is securely processed in accordance with PCI DSS industry standards.

Customers pay a $4.99 Local Hiring Fee when a job or contract is successfully funded. This fee applies once per contract.

The Local Hiring Fee is shown in Job Funds before checkout and is separate from the service-provider HireLocal Fee.

• Platform development and maintenance
• Marketplace operations
• Customer support
• Fraud prevention
• Secure payment processing infrastructure
• Platform security
• Ongoing feature improvements

The Local Hiring Fee is non-refundable after successful funding, except if HireLocal cancels the transaction because of a platform or system issue, or if payment fails and the contract is never funded.

Service providers pay a HireLocal Fee deducted from the contract amount at payout:

Local Service Provider: 7%. Eligible Business Service Provider with the applicable HireLocal subscription: 5%.

Stripe processing costs are absorbed by HireLocal as a platform operating expense. They are not added to customer checkout and are not deducted from the provider payout.

Before completing any payment, HireLocal will display Job Funds for the customer, including:

• Subtotal (contract amount)
• Local Hiring Fee ($4.99)
• Estimated Taxes (if required)
• Total

Service providers see Job Earnings: contract amount, HireLocal Fee (7% or 5%), estimated taxes, and Net Payout.

Payments may be authorized when a contract, booking, or project is accepted.

Funds may be securely held until work is completed, delivered, or otherwise released according to the applicable agreement between the parties.

Once a project or service has been completed and approved, HireLocal will initiate payment to the worker, contractor, business, or service provider.

Actual payout timing depends on:

• Stripe processing schedules
• Banking institutions
• Payment verification
• Fraud prevention reviews

HireLocal currently supports or plans to support:

• Visa
• Mastercard
• American Express
• Discover
• Debit Cards
• Apple Pay
• Google Pay
• Link by Stripe

Additional payment methods may be added in future platform updates.

HireLocal uses secure encryption and trusted payment infrastructure to protect financial transactions.

Our platform utilizes:

• SSL encryption
• Secure payment gateways
• Fraud detection
• Payment verification
• Secure authentication

Transactions may fail due to:

• Insufficient funds
• Expired payment methods
• Bank restrictions
• Fraud prevention measures
• Technical payment processor errors

Users will be notified if payment cannot be completed.

Refund requests are governed by the HireLocal Refund & Cancellation Policy.

Approved contract refunds return the remaining escrow (contract amount). The $4.99 Local Hiring Fee remains non-refundable unless HireLocal cancels because of a platform or system issue, or the original payment never succeeded.

If contract funds are refunded before payout, the associated HireLocal Fee is reversed. For partial refunds after a release, the HireLocal Fee is recalculated on the remaining contract amount.

Users are responsible for any taxes associated with their transactions as required by applicable laws.

HireLocal may collect, report, or remit taxes where legally required.

If a payment dispute arises, users should first attempt to resolve the matter directly through the HireLocal messaging system.

If a resolution cannot be reached, HireLocal may review the dispute and assist in facilitating communication between the parties in accordance with our Terms of Service.

As HireLocal continues to grow, additional payment features may become available, including:

• Instant Payouts
• ACH Transfers
• Escrow Services
• Recurring Payments
• Milestone Payments
• Split Payments
• International Payments

Questions regarding payments may be directed to: